The Power of Business Process Improvement


Bpmwj46-May2016-Jackson-BOOKook Title: The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency and Adaptability (2nd Ed)
Author: Susan Page
Publisher: AMACOM (American Management Association)
List Price:   $37.95 USD           Format: Hardcover
Publication Date: 2016            ISBN: 978-0-8144-3661-5
Reviewer:     Sheila Jackson, PMP
Review Date: April 2016



A second edition of earlier book published in 2010, The Power of Business Process Improvement lays out a ten-step roadmap towards that end. Written for business professionals in general, the author’s writing style is concise, clear and conversational. Ample charts and graphs provide readers with additional resources for plotting and planning. Page gets her points across effectively by using these visuals and plainspoken language, simple sentences. As a result one doesn’t need to be familiar with trendy or arcane business terminology to gain or put her principles in practice. As part of her conversational tone Page reassures readers throughout that process improvements are achievable through her proven approach. The author consoles and gets her point across – Fear not; you can do this and here’s how. After explaining her ten steps in detail Page supports them via two case studies and articulates how she problem solved through various unexpected twists and turns in the process.

Page not only shares her process improvement expertise but also offers her advice and guidance as to emotional IQ requirements for various steps. Her wisdom and insights on working in teams are worthy of note. Indeed it is generally acknowledged and observed that few efforts require more cooperation than corporate process improvements. Page’s roadmap focuses on results through collaboration and cooperation.

Overview of Book’s Structure

As one would expect for a book on process improvement, the book is well organized. The author sets that exacting tone in the seven page hierarchical Table of Contents. This structured breakdown on content enables readers to quickly reference specific topics of interest. The author provides sample documents and spreadsheets for arranging information and data gathered in progression of process improvement. She also provides a basic introduction to using Microsoft Visio flowcharts. This is helpful for those like me, with limited experience in Visio.

While the ten steps in Page’s roadmap are immediately recognizable to project managers and borrow heavily from PMBOK methodology the author steers clear of complex derivatives. At various points she pauses and restates what she has just explained. She then recaps her points through brief realistic narratives. At the conclusion of each of the ten steps Page summarizes the material as to “What You Have Achieved” and pauses for a “Knowledge Check”.


In around 360 pages the author excels in the daunting task of simplifying the highly complex and multi-variant progression through the stages of business process improvement. In fact, in chapter one (“The Roadmap: Learning How to Navigate”) she decompresses the topic and unpacks her ten-step toolbox for readers. She then spends the rest of the book supporting and encouraging. The chapter on writing the Executive Summary is especially helpful as this is frequently where initiatives well deserving of recognition fail and/or flail. Again, Page does us great service in explaining that, like many other aspects of process improvement, there is not one master cookie cutter format for the Executive Summary. Knowing this, the book is chock full of examples, visuals, spreadsheets, samples and nuggets of wisdom. I am a big fan of visuals and the author does not disappoint. There is much to borrow from in conveying concepts and ideas in graphs, tables and charts, etc.


To read entire Book Review (click here)



About the Reviewer

Sheila Jackson

Texas, USA



Sheila Jackson
, PMP, MBA has more than sixteen years of account and project management experience, working mostly in print production, live events, and ecommerce. For twelve years she worked for a global marketing/advertising agency. Her most recent work is within Internet marketing and omni-channel e-commerce. Sheila has a BA in Psychology from Baylor University and an MBA from the University of North Texas.


Editor’s note: This book review was the result of a partnership between the publisher, PM World and the PMI Dallas Chapter. Authors and publishers provide the books to PM World; books are delivered to the PMI Dallas Chapter, where they are offered free to PMI members to review; book reviews are published in the PM World Journal and PM World Library. PMI Dallas Chapter members can keep the books as well as claim PDUs for PMP recertification when their reviews are published. Chapter members are generally mid-career professionals, the audience for most project management books.

If you are an author or publisher of a project management-related book, and would like the book reviewed through this program, please contact [email protected].