Redefining Operational Excellence: New strategies for maximizing performance and profits across the organization, First Edition

PM WORLD Book Review

pmwj29-dec2014-Ivanov-BOOKBook Title: Redefining Operational Excellence: New strategies for maximizing performance and profits across the organization, First Edition
Author: Andrew Miller
Publisher: AMACOM
List Price:   US$27.95
Format: hard cover; 256 pages
Publication Date: June, 2014
ISBN: 9780814433973
Reviewer:   Galia Ivanov
Review Date:   November, 2014

Introduction to the Book

The timing of the release of this book could not have been better, since virtually every organization is looking for ways to improve the bottom line in the challenging economic state of the last decade. The author provides a clear definition of Operational Excellence and in-depth analysis of what works and what does not, with specific examples and additional information for readers that would like to expand their knowledge on the subject.

It makes the compelling argument that there is no magic methodology that will improve the performance and profitability, because every methodology has limitations and it is often used to avoid using judgment.

The book provides practical ways to improve the performance of any organization by focusing on critical thinking and common sense, which are basic but often forgotten to be practiced today. It explains that Operational Excellence is a mindset and requires and commitment to improvement and it does not happen overnight.

Overview of Book’s Structure

The book is organized in 11 chapters.

Chapter 1 describes the “old” way of thinking about Operational Excellence. Chapters 2 to 7 describe the alternative “new” way of thinking about the Operational Excellence and how to implement it. In chapter 8 the author makes the argument why the center of excellence does not work.

Chapter 9 provides examples of specific industries and their experience with the pursuit operational excellence. Chapter 10 examines the role of technology in supporting operational excellence. Chapter 11 talks about the future of operational excellence and how to sustain it.


To read entire Book Review (click here)

About the Reviewer 

pmwj29-dec2014-Ivanov-REVIEWERGalia Ivanov, PMP flag-usa

Texas, USA

Galia Ivanov is certified Project Management Professional. She has been providing for over 15 years Information Technology consulting services in all phases of the software development lifecycle and maintenance for web based applications. The majority of her work has been with state transportation and regional authorities in the United States focused on leading testing, quality assurance and quality control initiatives. She holds a degree of Masters of Science in Computer Engineering. www.linkedin.com/in/galiaivanov/

Editor’s note: This book review was the result of cooperation between the publisher, PM World and the Dallas Chapter of the Project Management Institute (PMI Dallas Chapter – http://www.pmidallas.org/). Authors and publishers provide books to PM World; books are delivered to the PMI Dallas Chapter, where they are offered free to PMI members to review; book reviews are published in the PM World Journal and PM World Library. PMI members can keep the books as well as receive PDUs for PMP recertification when their book reviews are published. PMI Dallas Chapter members are generally mid-career professionals, the audience for most project management books. If you are an author or publisher of a project management-related book, and would like the book reviewed through this program, please contact [email protected].