Raise Your Employee Engagement Score



Book Title:    Raise Your Employee Engagement Score
Author:  Richard P. Finnegan
Publisher:  American Management Association
List Price:   US$14.95
Format:  Paperback, Kindle, Audiobook, Overdrive
Publication Date:   2018    
ISBN: 978-0814438626
Reviewer:     TereLyn E. Hepple, MS, PMP, PSM
Review Date:   July 2018



Employee engagement is a business metric of the extent to which, Finnegan writes, “employees are fully committed each day to help their organizations succeed.” Organizations with the top employee engagement scores see improved turnover (65%), safety (48%), quality (41%), attendance (37%), profitability (22%), productivity, (21%) and customer ratings (10%), according to Gallup polls.

However, Gallup also reports that employee engagement has remained flat in the United States for 15 years. Finnegan tells us that engagement programs don’t work by themselves. Instead, it’s up to frontline managers to raise employee engagement.


After presenting the challenge of engaging employees, managers are encouraged to rate themselves on their ability to promote employee engagement.

In the remaining chapters, Finnegan discusses how to:

  • use referral recruiting to attract great talent
  • interview to ensure commitment
  • conduct “stay interviews” to build trust and provide coaching opportunities
  • resolve common issues that come up in “stay interviews”
  • manage performance
  • leverage engagement programs
  • establish engagement goals and tactics
  • lead supervisors to better engagement
  • measure quarterly


Herb Kelleher, co-founder of Southwest Airlines, said “You don’t hire for skills. You hire for attitude.” Finnegan’s book reflects this philosophy by focusing first on providing managers with concrete advice on how to attract and hire the people who are most likely to be engaged.

Recruits who are hired after being referred by engaged employees work harder and stay longer (page 18), so it behooves every manager to set team goals for bringing in top talent, through friends and professional networks, social media and conferences. Most referral programs are quiet disbursements of referral bonuses, but Finnegan suggests that you visibly celebrate successful referrals, perhaps with an event involving presentation of a bigger-than-life-size check.


To read entire Book Review, click here


About the Reviewer

TereLyn Hepple

Texas, USA



TereLyn Hepple, MS, PMP, PSM has 25 years of experience in eCommerce, eMarketing, and eLearning in cross-functional project management and analyst roles in telecommunications, business products, printing, and education. She recently helped OSP International update the PM PrepCast, PM Exam Simulator, and CAPM Exam Simulator to align with the 6th Edition PMBOK® Guide, and volunteers with the PMI Dallas Chapter as Web Director.


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