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Quality management practices among construction firms in Lagos State, Nigeria

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By Samuel Omojola Oludare and Olugboyega Oluseye

Obafemi Awolowo University

Ile-Ife, Nigeria

 


Abstract

Quality management is an important management system to be considered by construction firms in order to improve the level of their performance. It is required for a construction firm that seeks to sustain itself in the current construction market which is highly challenging and competitive. The construction industries in the developing countries have been struggling with quality issues for many years; while the construction firms have been wasting resources as a result of faulty construction. Therefore, this study examined quality management practices by construction firms in Nigeria, assess the impact of quality management practices on the construction firms and determine factors affecting quality management practices in construction firms. Fifty construction firms with registration category of A, B, C and D were surveyed for the study and the data elicited were analyzed using Frequency distribution and percentage, relative importance index (RII) and analytical hierarchy process (AHP). The study found that quality management systems are being practised among construction firms but not in a standardized manner as the firms indicated different quantity management systems. The opportunity to get continued work from clients was found as the most significant impact of quality management practices on construction firms. The study concluded that no standard quality management system existed among the construction firms and that construction firms lack the resources and training to manage quality and are being affected by the corruption climate in Nigeria.

Keywords: quality management, quality management systems, quality management practices.

1.0 Introduction

Construction industry has been widely criticized for its low quality of delivery of construction projects (Marasini and Quinnell, 2010; Hoonakker et al., 2010). Ashokkumar (2014) and Al-Ani and Al-Adhmani (2011) concluded that construction firms need to adopt quality management in order to solve quality problems and meet the demands of the clients. ISO 8402 (1994) describes quality as the degree of excellence in a competitive sense. Ashokkumar (2014) noted that the quality of construction projects is determined by quality management. According to Hoonakker et al. (2010), quality management is important for the delivery of a project with zero defects. Also, Tan and Abdul-Rahman (2011) opined that quality management is required for a construction firm that seeks to sustain itself in the current construction market which is highly challenging and competitive. Quality management practice can help minimize material wastage, cost overrun and delay (Ashokkumar, 2014) and can be used to address client’s requirements (Hoonakker et al., 2010). Al-Ani and Al-Adhmani (2011) argued that quality management is an important management system to be considered by construction firms in order to improve the level of their performance; yet construction firms are not practicing quality management.

Delgado-Hernandez and Aspinwall (2008) noted that quality management practices has helped the construction firms in UK to enjoy more business from clients, increase their market shares and improve their customer satisfaction levels. As compared to construction firms in the developed countries, the level of quality construction in the developing countries is low and the construction firms in the developing countries are slow in adopting quality management practices (Adusa-Poku, 2014). Ashokkumar (2014) stated that the construction industry in India has been struggling with quality issues for many years and the construction firms have been wasting resources as a result of faulty construction. In Nigeria, little is known about quality management practices among the construction firms. Hence, this study intends to examine quality management practices by construction firms in Nigeria, assess the impact of quality management practices on the construction firms and determine factors affecting quality management practices in construction firms.

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About the Authors

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Samuel Oludare Omojola

Ile-Ife, Nigeria

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Mr. Samuel Oludare Omojola
is a Lecturer I in the Department of Building at Obafemi Awolowo University, Ile-Ife, Nigeria. His research interest lies in the development of maintenance strategies for industrial buildings, deterioration patterns and constructability enhancement strategies. His published papers on project management and maintenance management strategies have appeared in many peer reviewed journals. Mr. Omojola can be contacted at [email protected]

 

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Olugboyega Oluseye

Ile-Ife, Nigeria

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Mr. Oluseye Olugboyega
graduated from the Department of Building at Obafemi Awolowo, Ile-ife, Nigeria. He is currently a Graduate Assistant in the same department and presently pursuing a Master’s Degree in Construction Management. Mr Olugboyega can be contacted at [email protected] and [email protected]