Project Quality Management for Project Managers



By Dr. T D Jainendrakumar

Madhyapradesh, India


Quality Management: Quality is the degree to which the project fulfills requirements. It includes creating and following policies and procedures in order to ensure that a project meets the defined needs it was intended to meet.

Quality Theorists

Joseph Juan’s theory was based on 80/20 principle; he has told that the top management involvement is a must to maintain quality. Quality is fitness for use.

W. Edwards Deming has put forward 14 steps of total Quality Management; he has described Plan-Do-Check-Act cycle.

Philip Crosby’s theory says Cost of poor quality has to be taken care while producing a product, always prevention is better than cure that is “prevention over inspection” and       zero   defects.   Quality   is “conformance to requirements” (Just read from other books and have common understanding about other Quality Gurus also)

Armand. V. Feigenbaum says Quality is a customer determination, not an engineer’s determination, not a marketing determination, [nlor a general management determination. It is based upon the customer’s actual experience with the product or service, measured against his or her requirements-stated or unstated, conscious or merely sensed, technically operational or entirely subjective-and always representing a moving target in a competitive market.

Kaoru Ishikawa. Ishikawa makes it clear the proof of high quality is the satisfaction of ever changing consumer expectations. Ishikawa’s essential points are: 1. Quality is equivalent to consumer satisfaction. 2. Quality must be defined comprehensively. It is not enough to say the product is of high quality; we must focus attention on the quality of every facet of the organization. 3. Consumers’ needs and requirements change. Therefore, the definition of quality is ever changing. 4. The price of a product or service is an important part of its quality. Ishikawa writes that no matter how high the quality, if the product is overpriced, it cannot gain customer satisfaction. In other words, one cannot define quality without considering price

ISO Compatibility

PMPOK’s project quality management has some similarities with the ISO’s compatibility some of them are as follows:

  • Customer Satisfaction ( PMBOK & ISO focused in Customer Satisfaction)
  • Prevention over inspection (both says prevention is better than cure)
  • Continuous improvement (There are always scope for improvements after improvements)
  • Management Responsibility ( Quality Consciousness in the management team is must)
  • Cost of Quality (COQ) ( To maintain quality we have to spend some money)

Plan Quality Management

This is the first process in this knowledge area which comes under planning process group and this is for Identifying quality requirement and or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with the relevant quality requirements.


To read entire article (click here)


About the Author

pmwj36-Jul2015-Jainendrakumar-PHOTODr. T D Jainendrakumar

Madhyapradesh, India



Dr. T D Jainendrakumar, PhD, MCA, PMP is an international PMP trainer, EX-Scientist/Principal Scientist/Joint Director, N.I.C, Ministry of Information and Communication Technology, Government of India, Madhyapradesh. He has over 25 years’ of extensive experience in the areas of IT Project management in e-governance at Ernakulam District Collectorate, District Courts of Kerala, Central Administrative Tribunal Ernakulam, Rajeev Gandhi National Drinking Water Mission (400 crore project), New Delhi and Principal Systems Analyst in National Informatics Centre, Madhya Pradesh State Centre especially in the following areas of specialization: IT practice management (Project Management Methodologies, Tools and techniques, Standards & Knowledge);IT Infrastructure Management (Project Governance, Assessment, Organisational Instructions & Facilities and Equipments); IT-Resource Integration Management (Resource Management, Training & Education, Career Development & Team Development);IT-Technical Support (Project Mentoring, Project Planning, Project Auditing and Project Recovery); and Business Alignment Management (Project Portfolio management, Customer Relationship Management, Vendor Management & Business performance management).

Teaching Project Management & ICT Subjects for professionals and post graduates. Master of Computer Applications (MCA), a 3 year post graduate course dealing with software Engineering and Project Management from a premier institute Anna University Campus. He is a PMP of PMI USA since 2008. Resource person of PMI, you can see his name in the PMBOK 4th edition and 5th edition published by PMI, USA under the list of contributors for project management. Scored 4.11 out of 5 in the project management (2005) examination conducted by brainbench.com, secured a Masters Certificate in Project Management, and is one among the top scorers (First in India and 3rd position in the world in the experienced category).

Published many international journal papers in PM World Today having cumulative index factors more than 2 in the areas of specialization of Project Management & Information Technology.

Holding a Hon’ Doctorate from Cosmopolitan University, USA in Project Management & Information Technology. Presently working as an independent project management consultant and an International Project management (PMP) trainer. Provided PMP training to the senior officials of big MNCs like M/S. Earnest & Young and He is a visiting professor and sharing his knowledge and experience and to handle classes in Management Information Systems, Quality Management, Project Management and Software Engineering to some of the big universities. He can be contacted at [email protected].

To view other works by this author, visit his author showcase in the PM World Library at http://pmworldlibrary.net/authors/t-d-jainendrakumar/