Klaient, The power of change in the palm of your hand: A Bolivian project developed for the world


By Rocio Zelada, PMP

International Correspondent

Santa Cruz de la Sierra, Bolivia



“Klaient , The power of change in the palm of your hand”

A Bolivian project developed for the world


Klaient is an app that provides an interactive 24/7 platform to allow people to speak out their discomforts and praises about companies, institutions and people.

Klaient relies on freedom of expression to solve problems.

Whether you want to complain about a bad service or make a compliment to a world leader.

In an entertaining interview, Pablo Villa CEO y Co-Fundador de Klaients tells us about some details of the project and leave a nice message for other young entrepreneurs who have some business dream.

During the interview Pablo said: “As entrepreneurs, we see things in a different way, we see things as they are simple even if they are difficult, we visualize the finished product, and we imagine what to do to accomplish this purpose. There is nothing impossible for us, we just saw an opportunity and we made it happen”


To read entire report click here for (English) or (Spanish)


About the Autho


pmwj35-Jun2015-Zelada-PHOTORocio Zelada, PMP

Santa Cruz, Bolivia



Rocio Zelada
, MBA, PMP, SDI L1 is the Executive Director of Bolivia – Practical Thinking Group and current president of the PMI Santa Cruz Chapter (2014-2016).  She is also a consultant, instructor and facilitator of various courses, workshops and seminars on leadership, project management, business analysis, personal relationship and related topics.  Her previous experience includes operations manager with Axxon Consulting Bolivia; systems developer, project manager and specialist in business development for YPFBTransporte; technical advisor for Microsoft Bolivia; and project manager in the energy to market sector.

Rocio holds a Bachelor of Science degree in Systems Engineering and a Master’s degree in Business Administration, with specialization in project management.  In addition to her PMP® certification from the Project Management Institute (PMI®), she is a Certified Facilitator (SDI L1-Personal Strengths) and a Microsoft Certified .NET Professional (ASP.NET).  She has experience and solid knowledge in project management; business analysis and process reengineering; design, programming, implementation, testing and management of information systems and technology, including ITIL, COBIT and ERP systems; software architecture; object oriented programming; processes for management of transport of hydrocarbons; education and knowledge transfer; human talent, interpersonal relationships and conflict management; and corporate change management.

For information about Practical Thinking, visit www.practical-thinking.com  

Rocio can be contacted at [email protected]practical-thinking.com or bo.linkedin.com/pub/Rocio-zelada-pmp/22/b12/a33/

To view other works by Rocio, visit her Author Showcase in the PM World Library at http://pmworldlibrary.net/authors/rocio-zelada-pmp/