The Process Improvement Handbook


pmwj23-jun2014-Bird-IMAGE1 BOOKBook Title:  The Process Improvement Handbook
Author:  Tristan Boutros and Tim Purdie
Publisher:  McGraw-Hill Education
List Price:   US$90.00         Format:  hard cover; 416 pages

Publication Date:   September 2013       ISBN: 978-0-07-181766-0
Reviewer:      Jason S. Bird, PMP
Review Date:              April 2014



As a recent PMP recipient and one who has spent many years in work environments in serious need of  process overhaul, I was glued to the pages of this meaty text.

There is a wealth of information here for anyone interested in improving their organization’s operating environment, as well as for those who base their core profession on creating and maintaining process mature organizations. Continuous Improvement Professionals, Process Improvement Managers, Process Analysts, and Enterprise Solution Architects can employ this book as a baseline of skills and competencies for themselves and their colleagues.

As the PMBOK® Guide does for Project Management, The Process Improvement Handbook offers a common vocabulary for use within the Process Improvement profession. Those familiar with the PMBOK® Guide, will recognize some chief commonalities such as this text being introduced as a “Body of Knowledge” and the main portion of the book encompassing a set of “Knowledge areas”.

The Introduction contains a Process Improvement Manifesto delivered as a set of core values that would be found in model organizations. The list encompasses the concepts of: Agility, Quality, Leadership, Communication, Respect, Discipline, Enterprise Perspective, Service Orientation, Continuous Learning, and Human Centered Design. This provides a foundation for superior results though flexibility, progressive thinking, and synergistic relationships enterprise-wide extending to customers.

In Part Two, the body of this text, the reader is guided through the Process Improvement Knowledge Areas where we are introduced to the world of Process Maturity, Process-Oriented Architecture, Process Ecosystems, and Process Improvement Organizations. It begins by describing the basic concepts and fundamentals to help put process improvement into context. Next, we are provided the tools to 1) determine where our organization falls within the process maturity model, helping to identify areas for improvement, 2) design and implement a solution in the form of a strategic architectural framework, 3) create an environment that will support the new structure, and 4) manage this framework once it is in place. 


To read entire Book Review (click here)

About the Reviewer

pmwj23-jun2014-Bird-IMAGE2 REVIEWERJason S. Bird, PMPflag-usa

Portland, Oregon, USA

Jason Bird, PMP is a Project Manager of seven years in the field of architectural cast parts manufacturing.

Editor’s note:  This book review was the result of cooperation between the publisher, PM World and the Portland, Oregon, USA Chapter of the Project Management Institute (PMI Portland Chapter – www.pmi-portland.org). Publishers provide the books to the PMI Portland Chapter, where they are offered free to PMI members to review; book reviews are published in the PM World Journal and PM World Library.  Reviewers can keep the books and claim PDUs for PMP recertification.  PMI Portland Chapter members are generally mid-career professionals, the audience for most project management books.  If you are an author or publisher of a project management-related book, and would like the book reviewed through this program, please contact [email protected] or [email protected].