Operational excellence through Agile Practices


By Chandan Lal Patary, PMP, CSM 

Bangalore, India


Demand is ever increasing in today’s world to improve operation excellence to meet the competitions for any project. Steps organization could take to get the maximum value in less time and less cost by executing the projects through well-defined proven process and demonstrate greater customer satisfaction and achieve the target revenues are through an established process. Through quantitative methods for measurement, a team can demonstrate and convince all stakeholders about the excellence. Continuous performance improvement has to measure and demonstrate to show operational excellence. Increase productivity, increase quality, reduce cost is the mantra of Operation excellence, which team has to perform, measure and demonstrate. There are several excellence models which can be referred to like Quality Circles, Just-in-Time, Total Quality Management, Business Process Re-engineering, Six Sigma, and Lean. To get excellence depends on efficient execution of any model based on the circumstances.


According to Wikipedia, Operational Excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.

Agile Manifesto twelve principles are,

  1. Customer satisfaction by rapid delivery of useful software,
  2. Welcome changing requirements, even late in development,
  3. Working software is delivered frequently (Weeks rather than months),
  4. Working software is the principal measure of progress,
  5. Sustainable development, able to maintain a constant pace, Close,
  6. Daily co-operation between business people and developers,
  7. Face-to-face conversation is the best form of communication (co-location),
  8. Projects are built around motivated individuals, who should be trusted,
  9. Continuous attention to technical excellence and good design
  10. Simplicity
  11. Self-organizing teams,
  12. Regular adaptation to changing circumstances.

In today’s world all organization has to increase the project execution speed to sustain the high competition and reduce the time to market. Project Execution cycle time has to reduce continuously by working smart with a smart process which is continuously evolving. The Organization which has the ability to reduce the execution cycle time will have the competitive advantage. Project can maximize operation excellence by following agile practices. Organization can get the expected output and reduce the execution cycle through best practices followed across industries within agile framework. Scrum masters and managers have to drive the agile process religiously to get the required output. Agile provides value in less time to the customer.


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About the Author 

chandan-lal-pataryflag-indiaChandan Lal Patary


Mr. Chandan Lal Patary is currently working as an Agile Coach/Program Manager at ABB. He has deep experience in developing software applications across various domains and has successfully executed many projects. Chandan has worked on domains like Healthcare, Aerospace, Building Automation, Power Automation, and Industrial Process Automation, under real-time, mission critical product development to large scale application development conditions. Chandan has 15 years of IT experience. He is a certified PMP from 2008 and a Green Belt certified holder. Chandan is an agile practitioner and Certified Scrum Master. Chandan holds a Bachelor’s degree from National Institute of Technology (NIT-Agartala, India) in Electrical Engineering. He completed one year of Executive General Management program from IIM-Bangalore, India in 2007. He can be reachable through email/LinkedIn: [email protected].