Customer-Centric Project Management — New book published by Gower


Gower Publishing in UK has announced the publication of Customer-Centric Project Management, a new book authored by Elizabeth Harrin and Phil Peplow.  Harrin is an experienced IT project manager, has authored the popular blog “A Girl’s Guide to Project Management” for many years, and is a popular speaker at PMI congresses and other events.  Peplow is head of IT service delivery at Spire Healthcare in the UK.

According to the Gower news release: Customer-Centric Project Management provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed, and provides guidance for ensuring that customer-centricity is sustainable and supported in your organization, even on the most difficult projects. Customer-Centric Project Management is both a practical guide and a rigorous, well-researched text that draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value.

Elizabeth Harrin has huge experience managing IT and business change projects. As Head of Applications and Programme Delivery for Spire Healthcare, she manages a multi-disciplinary team and a varied portfolio of projects.  Publications include Project Management in the Real World (BCS Books) and Social Media for Project Managers (PMI). She writes for a number of industry websites and manages the award-winning blog, A Girl’s Guide to Project Management. She has addressed international conferences.

Phil Peplow, Head of IT Service Delivery at Spire Healthcare, has held Senior or Director level positions at Land Rover, AT&T, ItNet, Azlan, UBS, Thomas Cook, and Travelex, leading global IT organizations with operations across EMEA, North America, Australia and India.   His speciality is creating IT organizations which are rated by their customers as Good, Very Good or Excellent, achieved through a simple methodology known as ‘Exceed’. This programme transformed Spire’s IT services, and many others.

Photo: Phil Peplow and Elizabeth Harrin, authors of Customer-Centric Project Management

More information and sample chapters of the book can be found at: http://www.gowerpublishing.com/isbn/9781409443124

Founded in 1967 and based in the UK, Gower is an independent publisher, widely recognized as a specialist in project management books and resources. Gower’s publishing programme includes a range of over 1000 titles from classic business and project management books through to the most challenging and cutting edge topics. Gower’s expert authors are continually developing new titles and are drawn from respected academic institutions and industries worldwide.  Gower’s project management home page can be found at  www.gowerpublishing.com/projectmanagement

Gower’s “Fundamentals of Project Management” Series provides practicing professionals and project students the fundamentals in definitive, shorthand guides to each of the main competencies associated with project management – www.gowerpublishing.com/pmfundamentals.  Gower’s “Advances in Project Management” Series includes books by leading thinkers in the project and programme management field. Click here to learn more: www.gowerpublishing.com/pmadvances

Customer-Centric Project Management,  by Elizabeth Harrin and Phil Peplow, published by GOWER; October 2012, 132 pages, soft cover, ISBN 978-1-4094-4312-4; List price = £26.50, Website price: £23.85; http://www.gowerpublishing.com/isbn/9781409443124

Editor’s note:  PMWJ readers can receive a discount when purchasing books from Gower.  For more information, go to https://pmworldjournal.net/?page_id=2212