Managing Request for Change in IT Projects

A Challenge from the Contractors Perspective



By Jérémy Metier

SKEMA Business School

Paris, France



Projects have existed for centuries and even now are used by companies to develop new products. In the Information and Technology sector, contracts between an owner who wants a project realized and a contractor who will do the work are often used. Seeing that a project is realized in an environment that may change from different factors, managing request for changes in a contract are quite the challenge for the contractor who needs to realize a work required by the owner. This document aims to identify and analyze the reasons why request for change in IT contracts is a challenge from the contractor’s perspectives, by analyzing scientific papers and interviews about change management in the IT contracts sector with the Use of a Multi-Attribute Decision making. We can expect to see emerge from this paper that the main reasons why conflict may arise between a contractor and an owner is the quality of information of a request for change. It will be developed later that this quality of information is, as well what is the most challenging aspect of a request for change for the contractor. This paper may help the Owner understand the position they put their contractors in when requesting changes.

Key Words: Request for change, contractors, change, challenge, conflict, disputes, Information technology, projects


Since the late twentieth century, the world is experiencing impressive technological advances that change the habits of citizens.

The environment in which people are evolving is changing through the development of new technologies. These changes in the way people interact with each other, work, or live their lives are becoming more and more important, as the technologies continue to evolve and improve.

These continuous influxes of new technologies are developed by companies which, in order to keep a competitive advantage on the market, have to become more and more innovative.

In order to bring these technologies to life, numerous projects in the Information and Technology (IT) sector are undertaken by these companies, be it to develop new product or to change the way they are working.

In a perfect world, these projects would deliver successful products and create a lot of benefits without issues in the process of doing the project, however the market, especially in the IT sector, is full of competition and therefore constantly evolving, which make realizing projects without managing changes to the environment next to impossible.

In addition to these external factors, when a contract is signed between a company owner and a contractor to realize a project, changes to the scope of the project may happen from the involved stakeholders under the form of request for change.

  1. Problem definition

Managing these requests is the role of the contractor. Changes become, then, a true challenge for the contractor to realize what he is hired for, without going too far from his original scope. However, in contract management it is often the owner who has the last word about these requests for change which can lead to conflicts about what the contractors is really supposed to do.

This document aims at, first defining what a request for change is, and then to identify and analyze, from the contractor’s perspective, how managing request for change can be a challenge.


To read entire paper, click here


Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director [email protected].

About the Author

Jérémy Metier

Paris, France


Jérémy Metier
, a student with a Master 2 degree specialized in Information Technology, is currently enrolled in SKEMA Business School in France, pursuing a second specialization in “MSc Project and Program Management and Business Development”.  To further pursue and improve his knowledge on the Project management topic, he trained and successfully passed 2 professional Certifications: Prince2 Foundations and AgilePM Foundations.

With this double academic specialization, he will be able to lead future projects linked to the development of digital technology in a business. Passionate about technology, IT and project management, he has worked in ENGIE, an energy providing company as a consultant on their IT projects.

Jérémy can be contacted at [email protected]