Managing Business Analysis Services


Slide 1Book Title:  Managing Business Analysis Services
Author:  Barbara Davis
Publisher:  J. Ross Publishing
List Price:   US$54.95
Format:  hard cover; 232 pages
Publication Date:   2013
ISBN: 9781604270792
Reviewer:      Madison Berndt
Review Date: August 2013

Introduction to the Book

A surprising amount of knowledge is packed into this book.  Barbara Davis begins with a good assessment of business analysis service organizations in their current state as found in most organizations.  Her assessment is filtered through a SWOT analysis and numerous examples are provided to support the argument for an improved framework. Diagrams are used to highlight the general concepts and tie everything together.  The book is full of examples that will be familiar to most business managers.  The succinct way that Davis describes the dynamics involved in these examples is something that most managers will appreciate.

Readers are educated about the processes used by the Business Analyst as well as the value provided to projects and the organization.  The mindset and professional motivations of the Business Analyst are evident throughout the book and will ring true with Project Managers and Business Analyst.  For business managers using the services of a business analyst this offers a wealth of guidance on how to assess, coach, and make use of talent. The book offers actionable guidance for building a sustainable business analysis service organization as well as improving individual performance.

Overview of Book’s Structure

The first section of the book deconstructs the business analyst services model and how this contributes to results.  Davis uses the SWOT assessment to identify what works and what doesn’t work in today’s organizations that use a business analysis service model.  Davis then defines a new framework that builds on the findings of her analysis.  The new framework is applied to organizing, managing, and developing business analysis professionals.

Organization and control of business analysis services within the new framework is further defined in the second part of the book.  Business managers will find the information provided on measurement and monitoring of performance useful and actionable. To insure a sustainable implementation of the proposed services model, the author provides ample coverage of career paths and accountability for adding value to strategic business objectives. Every element covered in this section is actionable and can easily provide a transition point for moving in a more sustainable direction.  Each element ties into the overall services framework and also stands on its own as a good standard practice. 


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About the Reviewer

pmwj14-sep2013-Berndt- AUTHOR IMAGE 150x182flag-usaMadison Berndt 

North Texas, USA

Madison Berndt is a Project Manager located in the Dallas, Texas area focused primarily on IT related projects within the retail industry.  His experience includes startups, mid-sized/high growth, and established Fortune 500 companies.  He is a graduate of UT Arlington having earned his Bachelor Science in Economics in 1989 and Masters of Business Administration in 2007.  In 2010 he earned the PMP certification and is an active volunteer with the PMI Dallas Chapter. Madison can be contacted at [email protected]. 

Editor’s note:  This book review was the result of cooperation between the publisher, PM World Inc and the Dallas Chapter of the Project Management Institute (www.pmidallas.org). Publishers provide books to PM World, books are delivered to the PMI Dallas Chapter where they are given to chapter members who commit to providing a book review in a standard format; the reviews are published in the PM World Journal and PM World Library.  Since PMI Dallas Chapter members are generally mid-career professionals, they represent the intended audience for most PM books.  If you are an author or publisher of a book related to program or project management, and would like the book reviewed through this program, please contact [email protected].