Are you listening to me or hearing me?


Alfonso Bucero, MSc, PMP, PMI-RMP, PfMP, PMI Fellow

Managing Partner & CEO

BUCERO PM Consulting


Madrid, Spain

Communication is a critical skill for project managers. Some leaders are able to listen to and other people are always hearing instead of listening to their membership. Some project managers do not spend enough time understanding how they communicate to his project team and rest of project stakeholders. Effective communication among team members is a key for project success. Because of time unavailability many people use written communication much more that verbal, but many times we are not conscious about body language communication is more than 65%. I learned, over the years that not all project managers are conscious about the amount messages he/she may transmit to their people with his body language; and mainly how those messages may affect them positively or negatively.

To communicate well and being a good listener are not easy but it is not impossible, it takes time, learning from your mistakes and practice, practice and practice. In my experience as a project manager, I consider effective communication skills are a critical element in your career as a project manager. We all must use a variety of communication techniques to both understand and be understood. If we want to be effective we need to assess our communication skills periodically.

Have you thought about what are your communication goals in the project you are managi

Probably your goals are related to: change people behavior, or to get action, to ensure understanding, to persuade some team members or stakeholders, or perhaps to get and give information. In any case you always will have some distortions in communications:

There are several factors that affect the sender and the receiver in Communication. For example when we talk about the sender we need to take into account willingness, time, location, cost/consequences, competition. When we talk about the receiver we need to take into account cost/consequences, role expectations, behavior consistency, sensitivity, timing, appropriateness, belief systems, motivating factors. What is true is that we need to improve our communication as 70 % of our communication efforts are: misunderstood, misinterpreted, rejected, distorted or not heard. Communication is a critical success factor; the majority of your perceived ability comes from how you communicate.

Are you listening to me or hearing to me? Based on my experience I use a questionnaire to assess my listening skills…


To read entire article (click here)

About the Author

alfonso-buceroAlfonso Buceroflag-spain

Madrid, Spain

Alfonso Bucero, MSc, PMP, PMI-RMP, PfMP, PMI Fellow is the founder and Managing Partner of BUCERO PM Consulting. Alfonso was the founder, sponsor and president of the PMI Barcelona Chapter until April 2005, and belongs to PMI’s LIAG (Leadership Institute Advisory Group). He was the past President of the PMI Madrid Spain Chapter, and now nominated as a PMI EMEA Region 8 Component Mentor. Alfonso has a Computer Science Engineering degree from Universidad Politécnica in Madrid and is studying for his Ph.D. in Project Management. He has 29 years of practical experience and is actively engaged in advancing the PM profession in Spain and throughout Europe. He received the PMI Distinguished Contribution Award on October 9th, 2010 and the PMI Fellow Award on October 22nd 2011. Alfonso is the author of seven books:

  • Dirección de proyectos – Una Nueva Visión (Díaz de Santos Editor) 2002 and 2013
  • Today is a Good Day! – Multi Media Publications 2010
  • !Hoy es un buen día! – Diaz de Santos 2013
  • Project Sponsorship (co-authored with Randall L. Englund), 2006
  • The Complete Project Manager (Co-authored with Randall L. Englund) 2012
  • The Complete Project Manager Toolkit (Co-authored with Randall L. Englund) 2012
  • The Influential Project Manager published by CRC Editors on 2014

Alfonso is an International Correspondent and Contributing Editor for the PM World Journal in Madrid, Spain. Mr. Bucero can be contacted at [email protected].

To view more works by Alfonso Bucero, visit his author showcase in the PM World Library at http://pmworldlibrary.net/authors/alfonso-bucero/