IT that matters – A guide to maximizing the Strategic value of IT


it-that-mattersBook Title: IT that matters – A guide to maximizing the Strategic value of IT
Authors: Dennis G. Ravenelle
Publisher: TSO
List Price: $31.95
Format: Soft Cover
Publication Date:20/03/2012
ISBN: 0117080616

Reviewer: Judy Sanker
Review Date: 17/03/2013 



IT That Matters provides a practical approach for how the business can realize value by leveraging IT as a strategic asset of the organization. Simply said, “IT matters. IT is part of the solution or IT is part of the problem.” The IT maturity model is explained in a way that enables readers to really understand why IT matters; allowing one to use the examples to understand:

1) where their own organizations are on the maturity scale,

2) the behaviors required for improvement and,

3) where they need for their organization to be in 3-5 years.

The eight “must haves” to increase maturity to “Integrated and Optimized” are very relevant. Ravenelle uses facts, excellent examples, references to other authors/case studies and humor effectively. He has high regard for the IT Service Management Professional and the itSMF organization, has ITSM practitioner expertise in a distinguished educational institution and holds IT accountable for delivering services with excellence.

Key concepts are:

  • IT Service Provider must effectively and efficiently deliver services that can be continually scaled to deliver increased value to the business. Fixing basic infrastructure problems is foundational to process maturity where services are delivering value. Communication is key driver in perceptions of credibility and value associated with IT. If your internal organization cannot deliver at the right price and with high quality, then an IT Service Provider may be used to fill the gaps.
  • IT should be leveraged as a Strategic Differentiator to the business. Organizations start with “spaghetti-bound” systems that have evolved to service platforms, and spend 70% of their budget on operations and maintenance. ITIL®’s 4 Ps (People, Process, Products and Partners) are the cornerstones of strategic IT. Results of research studies identified mastery and consistent application of the 4 Ps as predictive corporate performance. Long-term plan linked to corporate strategy, simplified, unified corporate technology platform, and highly functional, performance oriented IT organization are critical to organization’s success. Corporations that consistently excel at strategy, execution, culture and structure AND talent, innovation, leadership or mergers/partnerships are more likely to succeed. 


To read entire Book Review (click here)

Editor’s note:  This book review was the result of cooperation between PM World and the Project Management Institute (PMI) Information Systems (IS) Community of Practice (CoP) (PMI IS CoP – http://is.vc.pmi.org/). The PMI IS CoP has established a members-based project management book club as a service to members who can receive PDUs for PMP recertification for authoring the reviews.  Each book is reviewed and scored according to established criteria.  The top scoring book reviews will be published in the PM World Journal.  If you are a PMI member and in the IS, IT or other technology-related field, consider joining the PMI IS CoP and participating in this unique book review program.  Information at http://is.vc.pmi.org/ or @ISCoPPMI, #iscopbookclub. 

About the Reviewer 

judy-sankerflag-usaJudy Sanker, PMP 

Judy Sanker Certified ITIL Foundations Instructor with ITSM Academy, working with MAX Technical Training and as an independent trainer and consultant.  Successful ITIL Expert, retired P&G IT Operations Manager, driven to share knowledge, expertise and experience to help other organizations deliver excellent business results in the disciplines of IT Service Management (ITIL best practices and framework), ISO 20k and Project Management. is professional description of your career and PMI relationship. [email protected]