SPONSORS

SPONSORS

Issue and Configuration Management Process

 

Project Workflow Management

SERIES ARTICLE

By Dan Epstein

New York, USA

 



Note:
 This article is based on the book Project Workflow Management: A Business Process Approach by Dan Epstein and Rich Maltzman, published by J Ross Publishing in 2014. The book describes PM Workflow® framework, the step-by-step project workflow guiding approach using project management methods, practical techniques, examples, tools, templates, checklists and tips, teaching readers the detailed and necessary knowledge required to manage project “hands-on” from scratch, instructing what to do, when to do and how to do it up to delivering the completed and tested product or service to your client. This article is the fourth article in the series on Project Workflow Management.

The project workflow framework is the result of Dan’s research into the subject, having the following objectives:

1. Create the virtually error-free project management environment to ensure significant reduction of project costs

2. Reduce demands for highly qualified project managers using the step-by-step workflow guiding approach.

While PM Workflow® is the continuous multi-threaded process, where all PM processes are integrated together, this article will attempt to describe the Issue and Configuration Management groups of processes as a stand-alone group of processes that can be used independently outside of PM Workflow® framework. It will be difficult in this article not to venture into processes outside of the current topics, such as planning, quality, communications and other management processes, so they will be just mentioned. However, to get full benefit and the error free project management environment, the complete implementation of PM Workflow® is required.

In order to understand how PM Workflow® ensures this environment, I strongly recommend reading my article Project Workflow Framework – An Error Free Project Management Environment in the PMI affiliated projectmanagement.com (https://www.projectmanagement.com/articles/330037/Project-Workflow-Framework–An-Error-Free-Project-Management-Environment)

The article above provides the overview and explanation of how the project workflow framework works and achieves the established objectives.

For more information, please visit my website www.pm-workflow.com.

This article bundles together two processes: Issue and Configuration Management.

Issue Management

Purpose

Issues are triggered risks which may affect project goals, if they are not resolved in a timely and effective manner. Issues are not the same as scope change request. While scope change requires participation of the delivery team and usually involves design modifications, many issues may be resolved by administrative means. A few examples of issues are:

  • Staff or resource problems, such as lack of the necessary skills or team performance
  • Lack of cooperation or slow response from the client or from management
  • Requirements problems (These usually start as an issue, but eventually scope change will be initiated in order to resolve requirements problems)
  • Any triggered risk, such as a large increase in the cost of a resource

The purpose of Issue Management is the identification and management of issues that come up during all project frames; establishing actions to resolve issues and minimizing their impact on the project. The Issue Management Plan identifies resources responsible for each issue resolution task, resources for escalation when needed and the target dates for the issue resolution. The Issue Management Planning triggers every time one or more issues come up. In some cases, when issue requires scope change, it triggers new SCR. SCR will be triggered even if the issue is a result of an insufficient budget or the project slips the schedule without changing the project scope.

Unlike the quality, risk and other project processes, there is no advanced issue planning. Issue planning and issue resolution are processes which are triggered by every new issue. Issue resolution and tracking is done in the Construction Frame.

More…

To read entire article, click here

 

Editor’s note: This series of articles is based on the book Project Workflow Management: A Business Process Approach by Dan Epstein and Rich Maltzman, published by J Ross Publishing in 2014. The book describes the PM Workflow® framework, a step-by-step approach using project management methods, practical techniques, examples, tools, templates, checklists and tips.  The book teaches readers how to manage a project “hands-on” from scratch, including what to do, when and how to do it up to delivering a completed and tested product or service to a client.

How to cite this paper: Epstein, D. (2018).  Issue and Configuration Management Process, Series on Project Workflow Management, PM World Journal, Volume VII, Issue VIII – August. Available online at https://pmworldjournal.net/wp-content/uploads/2018/08/pmwj73-Aug2018-Epstein-issue-and-configuration-management-series-article4.pdf

 



About the Author


Dan Epstein

New York, USA

 




Dan Epstein
combines over 25 years of experience in the project management field and the best practices area, working for several major Canadian and U.S. corporations, as well as 4 years teaching university students project management and several software engineering subjects. He received a master’s degree in electrical engineering from the LITMO University in Leningrad (today St. Petersburg, Russia), was certified as a Professional Engineer in 1983 by the Canadian Association of Professional Engineers – Ontario, and earned a master’s certificate in project management from George Washington University in 2000 and the Project Management Professional (PMP®) certification from the Project Management Institute (PMI®) in 2001.

Throughout his career, Dan managed multiple complex interdependent projects and programs, traveling extensively worldwide. He possesses multi-industry business analysis, process reengineering, best practices, professional training development and technical background in a wide array of technologies. In 2004 Dan was a keynote speaker and educator at the PMI-sponsored International Project Management Symposium in Central Asia. He published several articles and gave published interviews on several occasions. In the summer of 2008 he published “Methodology for Project Managers Education” in a university journal. His book, Project Workflow Management – The Business Process Approach, written in cooperation with Rich Maltzman, was published in 2014 by J. Ross Publishing.

Dan first started development of the Project Management Workflow in 2003, and it was used in a project management training course. Later this early version of the methodology was used for teaching project management classes at universities in the 2003–2005 school years. Later on, working in the best practices area, the author entertained the idea of presenting project management as a single multithreaded business workflow. In 2007–2008 the idea was further refined when teaching the project management class at a university.

Dan is an author of many publications in professional magazines, speaker at the international presentations, a guest at podcasts, etc. The Project Management Institute’s (PMI) assessment of his book says: “Contains a holistic learning environment so that after finishing the book and assignments, new project managers or students will possess enough knowledge to confidently manage small to medium projects”. The full list of his publications and appearances can be found at the website www.pm-workflow.com in the Publications tab.

Dan can be contacted at [email protected].

To see other works by Dan Epstein, visit his author showcase in the PM World Library at https://pmworldlibrary.net/authors/dan-epstein/