Investigating the use Building Information Modeling (BIM)

in Managing Construction Claims


By Khaled Al Shami

Paris, France



As the complexity of construction projects is increasing, possibilities for problems are growing, drawing negative impact on projects’ cost, time and quality. Thus, triggering claims that are disruptive to projects, time consuming and costly. Building Information Modelling (BIM) holds huge potential in improving claim management practices. The main aim of this paper is to evaluate how and to what extent BIM can help avoiding and reducing claims in construction. The paper ran a literature review on recent research, industry reports, and other sources to see how they it identified claims, their sources and types. Also, the paper identified contemporary challenges in the claims field and the construction industry as whole. A framework of preventive effects and reactive actions to manage claims was identified. Then the paper established how each effect and action related to BIM’s features can contribute to claims practically. The obtained results have shown that BIM outperforms traditional claim management practices in many aspects including identifying and analyzing claims, where the benefits are realized in time and cost savings, less change orders, less rework. Also, the information and knowledge management that BIM provides can improve many aspects of claim management.

Key Words – Building information modelling (BIM), Contracts, Claim Management, Dispute, Avoidance, Mitigation


Disputes became an indivisible part of construction projects. As the complexity of construction projects increases, it became impartial to adopt emerging technologies, innovative techniques, new standards, contracting and delivery methods. With all this, the number of claims and disputes has increased significantly and the need to adopt effective methods and tools in dispute resolution processes became more prominent.

Building Information Modeling (BIM) is a powerful tool that has been changing construction projects and industry. For instance, BIM’s visualization capabilities make it possible to communicating one standardized holistic image about the project[1]. Moreover, BIM gives stakeholders the ability to navigate in 3D models and run walkthroughs, giving a real feel of the project before its even started. Thus, building a match in the as-built model to client’s expectations before construction takes place. BIM can keep different consultants’ interpretations away from any deviation or misinterpretation[2]. Using BIM’s database for sharing information, managing documents, communicating technical aspects can improve supporting, reviewing and managing claims. However, the maturity of BIM still is very limited in this area. This is emphasized through IP’s (2002)[3] findings that verbal and written ineffective information exchange and poor communication between parties are the main cause and catalyst for majority of disputes and claims.

  • Value of claims

Arcadis[4] have mentioned in their 2017 report that the global average value of disputes was US$42.8 million with a global average length of 14 months. The highest claim value for 2017 was worth US$2B. Despite the slight decrease, the trends show that a spike can occur at any time as seen in table 1.


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About the Author

Khaled Al Shami

Paris, France



Khaled Al Shami
is a multilingual project management consultant, specialising in the construction industry’s expert services and consulting sectors. He has a BSc in Civil Engineering, MSc in Construction Management and currently he is completing his MSc in Project and Programme Management & Business Development from SKEMA Business School (a top tier school in France and globally). Also, Khaled is PMI CAPM, GPM-b, Prince2, AgilePM Credentialed.

Khaled possesses many international experiences by having worked as an intern project engineer across borders. His latest experiences in France include working as a project consultant and coordinator at SKEMA Conseil and a visiting lecturer at EMLV, a reputable management school in Paris.

Khaled can be contacted at:

E-mail: [email protected]

LinkedIn: https://www.linkedin.com/in/khaled-alshami/


[1] Ministry of Business, Innovation and Employment, Building Performance, (2016) Productivity Benefits of BIM [online] Building and Construction Productivity Partnership
[2] Al Shami, K. (2016). Critical investigation of BIM implementation and its impact on project collaboration and communication in Jordan (Dissertation of Master of Science). Coventry University.
[3] Ip, S. (2002). An overview of construction claims: how they arise and how to avoid them. British Columbia.
[4] Arcadis. (2017). Contract Solutions: Avoiding the Same Pitfalls (pp. 1-30).