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How will the Internet of Things (IoT)

revolutionize contract management for Projects and Programs Management?

 

FEATURED PAPER

By Thibault Kibler

Lille, France

 



INTRODUCTION

The Internet of Things (IoT) is the extension of the Internet to things and places in the physical world. While the Internet does not usually extend beyond the electronic world, the IoT represents the exchange of information and data from real-world devices over the Internet. It takes on a character universal for objects connected to various uses, in the field of e-health, home automation, retailed and so forth. Every company starts looking into it; it is an incredible golden goose. Starting from Google to Apple, start-ups or SME, everyone is now running for IoT.

 

Figure 1: What is IoT?[1]

Previsions said that by 2025, there would be 75.4 billion connected devices, equivalent to 10 IoT devices for every person on earth. It looks great. It can also be applied in companies, for example in the supply chain. It shows that it can increase the performance by 36%! This medium is undoubtedly incredible, and the booming is understandable. With more and more IoT devise, some questions start to rise such as data security, cyber attack, hacking, and so on. Now imagine that just by clicking on an object you sign a contract, how is this referred to? Can IoT devices function as agents? Meaning, are they legally allowed to create contracts on a user’s behalf? So many questions and danger, and no real answer.

Following the definition of the Max Wideman’s Comparative Glossary (MWCG), “In project management, that part of an organization responsible for managing a project from inception to closure as evidenced by successful delivery and transfer of the project’s product into the care, custody and control of the Client or Customer”[2]. It is now clear that during the process of project management, time should be allocated to contract management! Because there is no real law yet on IoT, the contract management team aims to find a solution to frame it, every danger for the contractor must be analyzed to protect him, and on the overhand, contractees are not aware of the danger or internet. At a larger scale, we can look into program management, here the definition from MWCG: Program management is “the effective management of […]a collection of projects that together achieve a beneficial change for an organization” [3]. Everyone is running to get some cash from the golden goose. Moreover, these are not just simple projects; it is a real program and a change for companies to move into IoT. It is confined not only in one area; every sector is looking for IoT: construction, retail, bank, health, industry, and so forth. You need to be the best to not be flooded by concurrence.

Ten years ago IoT was a blue ocean but nowadays, this is a bit dangerous and scary red ocean[4]. Good and healthy program management is a must have, especially to take care of the data security, the more project you have, the bigger the risks.  Many issues are raising such as:  How should the courts assess the consent of the consumer when contracts are made using IOT devices? How manage all the data generated through thousands and thousands of IoT devices? Consent to mass consumption contracts was, of course, a problem even before the IOT. This has become a bigger problem with wrap contracts – where clicking, dragging and tapping were considered sufficient to sign an online contract. The IoT is threatening to make contractual agreement online even more fantastic with the introduction of e-agents. Each device can be a contract, and the consumer does not know it. “The more removed the consumer is from the act of contracting and the harder it is to access the actual terms, the less real the consequences of that contract seem”[5]. How will you react if by just clicking on an app you are accepting that a company can use the tape of your connected camera? IoT is starting to get out of control: at the most basic level, many IoT devices have not incorporated computer security or hacking risks into their design. This leaves many weak points and flaws through which hackers and other cybercriminals can infiltrate information systems. Over the past two years, AT & T’s[6] (American company) security operations center has experienced a 458% increase in IoT device vulnerability assessments.

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To read entire paper, click here

 

How to cite this paper: Kibler, T.G.A. (2019). How will the Internet of Things (IoT) revolutionize contract management for Projects and Programs Management? PM World Journal, Vol. VIII, Issue I (January). Available online at https://pmworldjournal.net/wp-content/uploads/2019/01/pmwj78-Jan2019-Kibler-how-will-internet-of-things-revolutionize-contract-management.pdf

Editor’s note: This paper was prepared for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director, at [email protected].

 



About the Author


Thibault G.A. Kibler

Lille, France

 

 




Thibault Kibler
is a 5th year student at Iteem in France. It’s an entrepreneurial graduate school providing a dual competence in engineering and management and a 5-year Master’s degree awarded jointly by Centrale Lille and SKEMA Business School. He is also doing a double degree with Skema Business School: “MSc Project and Programme Management & Business Development”.  He made also some certifications: Prince2 Certifications, Agile certification and TOEIC certification (with a score of 955, equivalent to C1 English-level). He made an 8-months internship in London at Bouygues Construction UK in Linkcity, the real estate development subsidiary of Bouygues Construction.  He was UK referent for IoT and create a brand-new offer for student housing. He was also member of several association during his studies, in the position of secretary. Because of these atypical experiences, he a strong experience in project management. He is above all someone ambitious, dynamic, organized and sociable. He has the ability to work in team, manage a long-term project and a strong capacity of adaptation.

Thibault lives in Lille, France and be reached at [email protected].

You can have further information about his experience or contact through his Linkedin profile: https://www.linkedin.com/in/thibaultkibler/

 

[1] Abendroth, B., Kleiner, A., & Nicholas, P. (2017). Cybersecurity policy for the internet of things. Microsoft.

[2] Wideman Comparative Glossary of Project Management Terms v5.5. (n.d.). Retrieved from http://www.maxwideman.com/pmglossary/PMG_P16.htm#Project%20Manager

[3] Wideman Comparative Glossary of Project Management Terms v5.5. (n.d.). Retrieved from http://www.maxwideman.com/pmglossary/PMG_P11.htm#Program%20Management

[4] More information about this marketing strategy:  Kim, W. C., & Mauborgne, R. (2016). Blue ocean strategy: How to create uncontested market space and make the competition irrelevant.

[5] Is Contract Law Ready for the Internet of Things? – Contracts. (2016, December 5). Retrieved from https://contracts.jotwell.com/is-contract-law-ready-for-the-internet-of-things/

[6] AT&T® Official – Entertainment, TV, Wireless & Internet – 6.4. (n.d.). Retrieved from https://www.att.com/