How performance indicators and maintenance

will become project managers’ best assets in the industry 4.0



By Claire Lopez

SKEMA Business School

Lille, France



The technological and organizational effervescence of both companies and state governments toward the 4.0 Industry is a source of finance and jobs. The purpose of this work is to get an overview of decision-making tools of this new era and how to face the automation in factories. First, I have used a Multi-Attribute Decision Making and second, a compensatory model for weighting the result. My work has highlighted the importance of bringing the maintenance activity in house and the flexibility of the ad-hoc report. To conclude, I would advise to closely follow the modularization trend in the construction and auto sector.

Keywords: 4.0. Industry, Virtual team, Decision maker, Problem solver, Knowledge sharing, Management tools


The concept of 4.0. Industry or the industry of the future represents a new way of organizing the means of production in a factory. This new industry is emerging as the convergence of world digitalization and consumption growth. The great promises of this fourth industrial revolution are to seduce consumers with unique and personalized products, and despite lower manufacturing volumes, to maintain high gains. With the use of the Internet of Things and cyber-physical systems, that is virtual networks used to control physical objects, the intelligent factory is characterized by continuous and instant communication between the different tools and integrated workstations in production and supply chains. In the context of industrial automation, it is described by the addition of sensors that are the essential elements of data acquisition and control systems. Many different aspects of our modern societies are affected by this fourth industrial revolution. New issues emerge through this new way of producing.

The image below shows the main characteristics of each evolution of the industry. It goes from the creation of steam engines to nowadays cyber-physical systems.

1/ Industry evolution[1]

Nowadays, the interconnection and the importance of information transparency allow the industries to make day to day decisions both from inside and outside of production facilities. The process of decision making is entirely decentralized. At the same time, we need to consider the local and global information. Furthermore, the industry of the future changes human roles in a factory from an operator to a problem solver. Workers get the help of assistance system software to solve urgent problems in short and medium notice. These two changes in the role of a worker in a plant, from an operator to a decision maker and problem solver.

The current context of the industry of the future can be sum up in the root cause analysis below.


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Editor’s note: This paper was prepared for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director [email protected].

How to cite this paper: Lopez, C. (2019). How performance indicators and maintenance will become project managers’ best assets in the industry 4.0, PM World Journal, Vol. VIII, Issue II (February). Available online at https://pmworldjournal.net/wp-content/uploads/2019/02/pmwj79-Feb2019-Lopez-high-performance-indicators-and-maintenance-in-industry-4.0.pdf


About the Author

Claire Lopez

Lille, France




Claire Lopez is a 5th year student at ITEEM, an engineer manager and entrepreneur school which enhances her overall industry expertise as well as develops her background in management strategy. Her school provides her a dual competence in engineering and commerce and allows her to be entirely able to work in a complex environment. The engineering competences are delivered by l’Ecole Centrale de Lille whereas the project and her master “MSc Project and Programme Management & Business Development” is part of SKEMA Business School. She is certified Prince2, Agile and passed the TOEIC (925/990). She integrated Axway Australia and Axway Singapore for her 8-month internship. She assisted the Marketing Department for activities undertaken in APAC region and helped create an Axway Partner Journey and its associated Certification Program.

Through many projects in different fields, she developed a strong experience in project management and business development. She is optimistic, engaged and hard-working. She is a great team member but is also able to manage a long-term project and demonstrate leadership.

Claire lives in Lille, France and can be contacted at [email protected]

You can have further information about his experience on her LinkedIn profile: https://www.linkedin.com/in/claire-lopez/


[1] Christoph Roser. (n.d.). Illustration of industry 4.0. Retrieved from https://en.wikipedia.org/wiki/Industry_4.0#/media/File:Industry_4.0.png