Emotional Intelligence for Project Managers


pmwj44-Mar2016-Arroyo-BOOK 120xBook Title:  Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results, 2nd Ed.
Author:  Anthony Mersino, PMP, PMI-ACP
Publisher:  American Management Association
List Price:   US$19.95
Format:  Soft cover Book
Publication Date:   June 2013
ISBN: 978-0-8144-3277-8
Reviewer:      Jennifer Arroyo
Review Date: February/2016


Research conducted by Harvard Management Program suggested that “High emotional intelligence (EI) is a stronger predictor of success. It also suggested in fact, high EI bolsters the hard skills, helping us think more creatively about how best to leverage our technical chops. “

Anthony Mersino further suggested by applying the basic concepts of EQ/EI to lead the project team would improve the effectiveness of PM and create a positive team environment. PMs possessing both hard skills and soft skills are the keys to the success of projects.

Overview of Book’s Structure

This book covers all the practical interpersonal skills, the Mersino EQ Model for PM, and the techniques PM needs to improve on Seeing Others Clearly and communicate to project team effectively with EQ/EI principles.

The book is structured in 4 parts as follows:

Part 1 An Introduction to Emotional Intelligence

Part 2 Project Management Begins with Self-Management

Part 3 Building Project Stakeholder Relationships

Part 4 Using EQ to Lead Project Teams


Mersino creates his own Emotional Intelligence Model which encompasses 5 key aspects of EQ/EI.

  1. Self-Awareness
  2. Self-Management
  3. Social Awareness
  4. Relationship Management
  5. Team Leadership

The above building blocks of EQ/EI mapping with PMBOK interpersonal skills for PMs are essential to PMs and team leader to be effective in project management and its environment.


To read entire Book Review (click here)



About the Reviewer

Jennifer Arroyo

Texas, USA




Ms. Arroyo has more than 8 years of project management experience in the financial services and global B2B process management. Jennifer is passionate about leveraging business intelligence and helping client to achieve strategic project goals and promote brand success.


Editor’s note: This book review was the result of a partnership between the publisher, PM World and the PMI Dallas Chapter. Authors and publishers provide the books to PM World; books are delivered to the PMI Dallas Chapter, where they are offered free to PMI members to review; book reviews are published in the PM World Journal and PM World Library. PMI Dallas Chapter members can keep the books as well as claim PDUs for PMP recertification when their reviews are published. Chapter members are generally mid-career professionals, the audience for most project management books.

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