Emotional Intelligence and Project Management in ICT Industry in Latvia



By Dr.oec. Juris Binde

Dr.oec. Vita Zvirbule

M.oec. Zane Demjanova

M.oec. Ilze Saulite

Latvijas Mobilais Telefons, Ltd.

Riga, Latvia



Although emotional intelligence (EI) is recognized as a significant soft skill, among others, in project management, it still remains essentially underexplored in information and communications technologies (ICT) project management in Latvia. Hence, the aim of this paper is to examine the relevance of project manager’s EI to improve project performance in the Latvian ICT industry.

To achieve the abovementioned goal, a questionnaire-based survey among top ICT project managers is employed to establish a link between project managers’ EI and the performance of their ICT projects in order to determine the level of importance of EI skills for successful project execution in the ICT industry.

Research results show a significant relevance of EI factors in project performance in ICT projects; as well as, recognize that such soft skills as EI competencies are not only equally important to hard skills (management experience, leadership and technical skills) required for project management, but also if relevance of EI skills is overlooked, it could undermine the potential for fulfilling the criteria set for ICT project success under time and resource constraints.

Managerial implications of the results are twofold. Firstly, findings help formulating recommendations on selection of project managers for ICT project management based on EI competencies; secondly, it is of significant importance for project managers in recognizing the relevant EI competencies that are required for successful execution of ICT projects.

Keywords: Emotional intelligence, ICT industry, Project manager, Project performance

JEL code: M10, O32


Manifestations of increasing globalization (investment flows, labour force movement, increased consumption of good and services, changes in the structures of economies) and the changing entrepreneurship environment have substantially changed the requirements as to the skills of managers (leaders), resulting of growing importance of leadership in the 21st century across the globe, including in project management. It is suggested that project managers must have specific skills in project leadership and management (Galbreath & Rogers, 1999). Leadership that focuses on the project is a systematic application of management awareness and skills in each stage of the project life cycle (Kloppenborg et.al., 2003) and this concept in theory describes good practice management referable to project environment (Toth, 2011).

Today’s organizations are faced with particularly complex circumstances, where versatility thrives forcing to give up stereotypes and truly comprehend individual differences, ways of thinking and learning (Maccoby, 2004; Mersino, 2007) and with a business environment of increasing complexity where such elements as changing technologies and globalization trends makes project performance an ever more challenging task (Smith, 2014). Therefore, in today’s project management, it is topical to develop such project management competencies and skills, which would combine the classic management skills with project leaders’ social skills.


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Editor’s note: Second Editions are previously published papers that have continued relevance in today’s project management world, or which were originally published in conference proceedings or in a language other than English. Original publication acknowledged; authors retain copyright. This paper was originally presented at the 4th Scientific Conference on Project Management in the Baltic States, University of Latvia, April 2015. It is republished here with the permission of the author and conference organizers.


About the Authors

pmwj36-Jul2015-Binde-BINDEDr. Juris Binde

Latvian Mobile Telephone, Ltd.


Juris Binde
is the President of Latvian Mobile Telephone, Ltd. since 1992, Chairman of Management Board since 2004, Assoc. professor Vidzeme University of Applied Sciences since 2011. From 1987 to 1992 – Chief Technologist and Head of Technology Department in the Scientific Research Institute VEF.

Graduated Riga Polytechnical Institute in the specialty of Designing Engineer-Technologist of Radio Electronic Equipment (Mg.sc.ing, Dipl.ing). In 2007 completed his doctoral program in the Faculty of Economics and Management of the University of Latvia, defended his doctoral thesis for the degree of Doctor of Economics (Dr.oec.) in Business Administration. Dr. Binde also studied in Germany (1990), International Business Institute IFL in Stockholm (1995) and University of Columbia in USA (2000). He is the author of more than 45 scientific publications and 3 commercial patents.

Juris is Vice-President of Latvian Employers Confederation, Honorary Doctor of Riga Technical University (Dr.h.c.), Vice President of Latvian ICT Association (LIKTA), Chancellor of the Order’s Chapter of Republic of Latvia, Member of Advisor’s Council Latvian Chamber of Commerce and Industry (LCCI). Juris Binde can be contacted at [email protected].


pmwj36-Jul2015-Binde-ZVIRBULEVita Zvirbule

Latvian Mobile Telephone, Ltd.



Vita Zvirbule
is the Head of Business Information Division for Latvian Mobile Telephone, Ltd. Vita has 20 years experience in market research. She is responsible for assessment and valuation of different market and business process development. Vita holds a master degree in Computer Science and doctor degree in Economics (Dr.oec). Vita is a Certified Competitive Intelligence professional. Vita Zvirbule can be contacted at [email protected].


pmwj36-Jul2015-Binde-DEMJANOVAZane Demjanova

Latvian Mobile Telephone, Ltd.


Zane Demjanova
holds an MBA from University of Latvia majoring in International Finance and a Bachelor of Science in economics and business from Stockholm School of Economics in Riga. She has a 10 year experience in mobile telecommunications working as a market analyst for Latvian Mobile Telephone, Ltd. Her professional experience is focused on market research projects with emphasis on customer behavior. Main scientific field of interest is practical application of mobile technologies in business and consumer segments. Zane Demjanova can be contacted at [email protected].


pmwj36-Jul2015-Binde-SAULITEIlze Saulīte

Latvian Mobile Telephone, Ltd.



Ilze Saulite
is certified Project Manager IPMA “Level C”. She has 10 year experience in mobile telecommunications working as a Head of Customer Care Division for ZetCOM, Ltd. (virtual mobile operator in Latvia). From 2010 she has been working at Business Development Department for Latvian Mobile Telephone, Ltd., where she was Head of Project Management Division and Project Portfolio manager. Today Ilze is the Customer Care Department Director for Latvian Mobile Telephone, Ltd., with practice experience in large and limited complexity project management. Ilze Saulite holds a master degree from University of Latvia majoring in Economics and Management.   She can be contacted at [email protected].