Can Project Management Dispute Resolution Methods

be Used to Resolve Disputes in the Esports Live Streaming Industry?



By Guohao Su

SKEMA Business School

Paris, France



The esports industry is thriving in the last couple of years. Esports live streaming is also becoming well known and popular, especially among young people. However, cheating by live streamers is a tough and unavoidable problem that leads to contract disputes between the live streamer and the live streaming platform. This paper aims to find the most efficient alternative to resolve these disputes. To do so, we list six different alternative methods in the project management dispute resolution level. Combing with certain criteria, we select prevention as the best alternative after deeply analysing these six ways. We also provide with tools for live streaming platforms to monitor the result of the alternative in the end.

Keywords: Video games, Contract disputes, Cheating, Esports, Sports, Live streaming, Live streamers, Competition.


The path for professional esports gamers was not flat. My dad’s colleague’s son decided to chase his esports dream 12 years ago and was supported by no one. Different from sports like football or basketball, video game players were not accepted at that time. Fortunately, from dim small rooms to gorgeous stadiums, esports is widely accepted by people today and esports players are finally treated as real sports athletes. The esports have be counted as a demonstration sport in Jakarta Palembang 2018 Asian Games.

2017: League of Legends Worlds season 7 finals in Olympic Stadium of Beijing in China[1]
2018: League of Legends finals in Jakarta Palembang 2018 Asian Games.[2]

Thanks to the development of video games industry, esports live streaming platform like Twitch becomes extremely popular among young people. The live streaming attracts a huge number of viewers and wields a lot of influence.

Table: Top 10 Most Watched Twitch Streamers of the Week, June 04 – June 10, 2018[3]

Ninja 5.6M
Shroud 2.2M
Tsm_myth 1.7M
dakotaz 1.2M
timthetatman 1.1M
Summit1g 1.1M
lirik 1.0M
imaqtpie 987.8K
B0aty 950.4K
sodapoppin 772.1K

This chart shows the influence of live streaming and the importance of the subject of this paper. The cheating behavior by esports streamers can cause adverse impacts. Cheating will absolutely ruin not only the steamer’s reputation but also the image of the live streaming platform. The live streaming platform might be no longer interested in signing contracts with the streamer or penalizing the streamer due to the decreasing of viewers. At this moment, the contract disputes could happen between the live streaming platform and the streamer.

In this paper, we will mainly focus on analyzing the contract violations of cheating by esports streamers and finding resolutions to manage the contract disputes and reduce bad public influence.

Feasible alternatives and analyzing methods are the tools needed for this research. The term of use or term of service is the contract signed between players and game companies. The partner contract is the agreement between live streamers and live streaming platform. A term of use/ partner contract is a contractual document that aims to regulate the interactions between the game/ live streaming service provider and its users.  These contracts are also needed for this paper.

‘The planning, scheduling, and controlling of project activities to achieve performance, cost, and time objectives, for a given scope of work, while using resources efficiently and effectively.’ [4] Project management is defined according to brochure by Management Concepts Inc. 1999. We consider that the development of a live streamer’s personal channel as a long-term project. The controlling of the cheating behavior is obviously included in the process of project management. We are going to have a look at how this definition works as selection of criteria in the next part of paper called ‘METHODOLOGY’ to help us analyze the outcomes of feasible alternatives.


To read entire paper, click here


Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director [email protected].

How to cite this paper: Su, G. (2018). Can Project Management Dispute Resolution Methods be Used to Resolve Disputes in the Esports Live Streaming Industry? PM World Journal, Vol. VII, Issue XII (December).  Available online at https://pmworldjournal.net/wp-content/uploads/2018/12/pmwj77-Dec2018-Su-dispute-resolution-in-esports-live-streaming-industry.pdf

About the Author

Guohao Su

Paris, France



Highly motivated to be a successful project manager in the future, Guohao Su is currently an MSC student in Project and Program management in SKEMA business school, Paris, France. He graduated from South Paris University and holds a Bachelor’s degree in international business. He has worked for BAOBATEX, a clothes creation and design company, as commercial management assistant in Paris, France. He likes working in multicultural environment and participating in projects. His dream is working in a big international company and challenging complex projects.

Guohao lives in Paris, France and can be contacted at [email protected]


[1] RACHEL KASER. (October 17, 2018). Yes, esports are big enough to fill an Olympic stadium — can we shut up about that now? from https://thenextweb.com/gaming/2017/11/03/esports-fill-olympic-stadium/

[2] 17173 News (August 30, 2018). 亚运会LOL决赛你可能没有注意到的细节:RNG队员的王子复仇记. from http://news.17173.com/content/08302018/115900865_all.shtml

[3] The Esports observer. (June 10, 2018). Top 10 Most Watched Twitch Streamers of the Week, June 04 – June 10, 2018 from https://esportsobserver.com/top-10-streamers-june-04-june-10-2018/

[4] Definition of Project management from brochure by Management Concepts Inc. 1999 Retrieved October 17, 2018, from http://www.maxwideman.com/pmglossary/PMG_P16.htm