What “hats” to wear on ICT projects?

Theofanis Giotis, MSc, PhD C., PMP, PMI-ACP

Athens, Greece


Having project team members to wear specific “HATS” increases the probability of successful ICT project delivery!

During all Project Management related conversations, workshops and trainings, a single question is always asked: “How do we organize the team members? What roles do we assign to them?” On the other hand, creating meaningful ICT solutions on-time, on-budget and on-specs requires a proven approach. Very few of all project management methodologies deal with project team issues. Mainly because most of these methodologies are cross-industry and cannot address specific issues on IT projects.

Microsoft Solutions Framework (MSF) is an adaptable framework, indispensable for delivering IT solutions faster, with fewer people, less risk and higher quality. In contrast with a prescriptive methodology, MSF provides a flexible and scalable framework that can be adapted to meet the needs of any project of any size and complexity in order to plan, build, and deploy business-driven technology solutions. Also MSF is one of the oldest Agile methodologies.

MSF is based on 3 disciplines (Project Management, Risk Management, and Readiness Management Disciplines) and 2 models (Process & Team models). MSF is called a framework instead of a methodology. Project Management and Risk Management disciplines are based on PMBOK®. The MSF readiness management discipline was created because the need for team readiness spans the entire project. Actually readiness means “agility”. Assessing and developing necessary team competencies enables organizations to complete projects more efficiently and with higher quality. Evaluating the results of training and monitoring the teams acquired skills, knowledge, and abilities enable the team to attain full realization of readiness investments.


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Athens, Greece

Mr. Theofanis Giotis (BA, MSc, MCT, PMP®), is Founder and owner of 12PM Consulting (2009), Co-Founder and CEO of ITEC Training S.A. (1988), and Co-Founder and CEO of ITEC Total Solutions S.A. (1995). He is Co-Founder and President of PMI GREECE Chapter (Greek Chapter of Project Management Institute) since 2005. He is President of IAMCP GREECE (Greek Chapter of International Association of Microsoft Certified Partners). Finally he is the Acting President of IIBA GREECE (Greek Chapter of International Institute of Business Analysis).  Mr. Giotis holds a BA in Economics from Kapodistriakon University of Athens, Greece, an MSc in Management (Operational Degree) from Lancaster University, UK, and a Computer Programming/Systems Analysis degree from ACE College, Athens, Greece. He was certified as a PMP® in 2004, he has graduated from Leadership Institute Masters Class (PMI LIMC 2007) and has passed 80+ professional certifications (PMP®, MCT, MCT, MCSE, MCSD, MCDBA, IT Project+, CTT+, MMI).  Mr. Giotis has 24+ years of experience in Project and Program Management, ICT, Economics, Operational Research (O.R.) and Management. Since 1987, as an entrepreneur, consultant and trainer, Theofanis has envisioned, planned, and managed hundreds of IT/TELCO projects in the EMEA region.  In 1992, Theofanis was part of a team that setup the first PMO in Greece for a €200.000.000 project. Since 1987 he has gained more than 22.000 consulting/training hours experience in the field of ICT and Project Management. Mr. Giotis has given 150+ presentations in ICT and Project Management, has published 110+ articles for Project Management and has taught 90+ Project Management courses with 1200+ attendees certifying 35% of all Greek PMPs. Mr. Giotis is an adjunct professor at University of Piraeus, Aristotle University of Thessaloniki and BCA College teaching Management Information Systems (MIS), Project Management, Portfolio Management and Enterprise Project Management at MBA level.  He is a member of PMI Information Systems SIG, PMI Troubled Projects SIG, PMI Education SIG, PMI Training SIG, Washington DC PMI Chapter, PMI-GREECE Chapter and Frankfurt PMI Chapter. Theofanis is a member of ROTARY, PMI, ISACA, AMACON, EEDE and EEEE. Also he is member of the Board of Directors at Rotary Club of Kifissia and member of the PMI R.E.P. Advisory Group.  Theofanis lives in Athens, Greece and can be contacted at [email protected] or [email protected].