Job Satisfaction and Job Performance


The Relationship between Job Satisfaction and Job Performance among Employees: A Case of Commercial Banks in Punjab City, Pakistan

by Uzma Tabassum, Bilal Khan, Abdul Wahid Sherani, Imran Khan



This study investigates the job satisfaction and job performance linkage among the employees of banks. The major determinants of job satisfaction are basically nine facets which are pay, promotion, supervision, fringe benefits, contingent rewards, operating procedures, co-workers, nature of works and communication. While in job performance is analyzed in the context of both task performance and contextual performance. The findings of this study revealed that job satisfaction and job performance have weak correlation and is significant.

1.1 Introduction

Complex environment and work pressures in the society are bringing huge changes in the behaviors and attitudes of people during their working hours. In this complex environment it is much and more needed for an organization to give maximum benefits to its employees for their satisfaction to make them realize how much their potential is important for the organization. On the basis of the vital requirement of job satisfaction and job performance for the organization, it is therefore important to describe the relation between both job satisfaction and job performance. As much as the importance of job satisfaction and job performance is required in the manufacturing organizations, it is important in service industry or organizations as well. Therefore, this study mainly focuses on the relationship between job satisfaction and job performance in the banking sector organizations in Punjab city.

Job satisfaction and job performance both play vital role in the success of every organization. In this era, both job satisfaction and job performance are the major critical factors to be considered in the managerial decision making process in order to lead organizations towards its goals. Most of the researches have been conducted and proven that both job satisfaction and performance are closely related with each other and have greater positive and negative impact on the organizational overall productivity and performance.

It is always of high priority of every organization to increase the productivity and efficiency with the help of high level performance. Satisfied work forces is the only source through which high level of performance can be achieved by an organization. Satisfied workers always try to bring increment in their job performance and improve their performance more than needed. To accomplish the organizational objectives, every organization struggles to give maximum satisfaction to its employees.

Motowidlo (2003) explains that job performance is the totality of all those expected behaviors that individuals bring to their working environment and give values to the organization. Those employees who are considered as the high performers usually get the chances of hiring earlier in the organization as compare to the low performers. Therefore, the success of every organization is based on the performance of employees jobs (Pushpakumari, 2008). The higher the performance of employees, the higher the chance for getting the maximum productivity (Sonnentag and Frese, 2002). For every organization, that wishes to increase its productivity, they need to find out all those methods through which they can increase the performance of their employees. Pushpakumari (2008) stated that for the achievement of high performance, employees need to work hard. Satisfied employees are motivated; when they are motivated they will work hard, will be committed to the organization and will achieve the goals of the organization as well.

According to the Arham Abdullah, Abdulquadri Ade Bilau, Wallace Imoudu Enegbuma, Akintunde Musibao Ajagbe, and Kherun NIta Ali (2011) and Skibba (2002), in this era job satisfaction is an important factor for study. First of all the foremost priority should be given to the employee satisfaction in the studies. Those employees who feel satisfaction in doing their jobs will be physically and mentally both satisfied. Second point is that when the level of satisfaction of employees is higher, the higher will be their productivity for the organzations. Happy employees will give more than more productivity and less absenteeism and turnover rate will also be decreased. The third point is that job satisfaction has positive impacts on their working relationships in which they perform well for the attainment of goals and objectives.

1.2 Aims of Study

Job satisfaction has an immense impact on the performance of the employee. The existing body of literature provides evidence that the satisfied worker is the most productive worker.   The main aim of this study is:

  • To examine relationship between job satisfaction (Intrinsic and Extrinsic Job satisfaction) and employee performance.
  • To determine that either intrinsic job satisfaction and extrinsic job satisfaction is more effecting  employee performance  in commercial banks of  Punjab city
  • To determine whether there is a positive relationship between the job satisfaction and performance of employee.


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About the Authors


pmwj49-Aug2016-Khan-PHOTO1 TABUSSUM
Uzma Tabassum

Punjab, Pakistan.


Uzma Tabassum
is an HR specialist who recently graduated from Comsats Institute of Information Technology, Islamabad. She is working in a private sector organization as an HR manager. She is interested in further research and her specialty is in Human Resource Management, Leadership and Management.


pmwj49-Aug2016-Khan-PHOTO2 KHAN1
Bilal Khan

Peshawar, KP, Pakistan.


Bilal Khan
is working as a teacher at private section KP, Pakistan. Bilal has a Graduate degree in Project Management from COMSATS (CIIT), Pakistan. His research areas include digital communication, Project management, Leadership, Finance, Entrepreneurship and interdisciplinary/experimental approaches to teaching ESP, education, and new technologies. Bilal can be contacted at [email protected]


pmwj49-Aug2016-Khan-PHOTO3 SHERANI
Abdul Wahid Sherani

Peshawar, KP, Pakistan.


Mr. Abdul Wahid Sherani
is specialized in finance field. He has done MS in Finance from Islamia College University Peshawar. His main interests in research are in the fields of finance, management, project management and leadership. He is also working as a lecturer in Muslim Educational Complex Peshawar and University of Peshawar. Email address: [email protected]


pmwj49-Aug2016-Khan-PHOTO4 KHAN2
Imran Khan

Swabi, KP, Pakistan


Imran Khan
is a specialist in Banking and Finance. He recently completed his MS in Banking and Finance from Comsats Institute of Information Technology. He is interested in further research and his areas of interest in research are Finance, Management and Financial Risk Management. Email Address: [email protected]