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Trust in Virtual Teams

PM WORLD Book Review

pmwj25-aug2014-Suresh-IMAGE1 BOOKBook Title: Trust in Virtual Teams
Author: Thomas P. Wise
Publisher: Gower Publishing Limited
List Price: US$94.46
Format:  Hard cover; 167 pages
Publication Date: May 2013
ISBN: 9781409453611
Reviewer: Shailaja Suresh
Review Date:            July, 2014
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Introduction to the Book

The book captivates the reader’s attention by its title and theme. It speaks about the most frequently faced puzzle by an IT project manager these days – managing virtual teams. Virtual teams are a trend now in IT and would soon become the mode of operation in most software companies.

The author points out that the essence of virtual teams is trust. He discusses the different elements of virtuality that the project manager should be aware of in order to strategically use them to bring up high performance project teams. The author being a quality expert, emphasizes the importance of quality assurance in companies that rely upon virtual teams.

Overview of Book’s Structure

The book has been divided in 3 parts:

1)    Understanding and building trust – This speaks about synergizing the 3 types of trust in a virtual environment to build the team’s resiliency:

a) Personality based trust

b) Cognitive based trust

c) Institutional based trust

2)    Virtual team working – Virtual teams do not go through the usual stages of team maturity like forming, norming and storming. Therefore, this section talks about the importance of elements of virtuality like geographic proximity, electronically mediated communication, and a perception of homogeneity within the team which when had a grip on, could help build high performance teams.

3)    Quality assurance, trust and the virtual team – This section focusses on describing the role of quality assurance and how the differences in quality practices could affect trust and team’s performance in a virtual world.

Though some of the chapter contents are verbose, the organization of the book into three such different sections, help the reader assimilate the points discussed very well.

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About the Reviewer

pmwj23-jun2014-Suresh-IMAGE2 REVIEWERShailaja Sureshflag-usa-india

Chennai, India

Dallas, Texas

Shailaja Suresh did her B.E and B.Tech (dual engineering degree) from College of Engineering, Guindy, Chennai, India. She is a  C-PGDBA graduate from Symbiosis, Pune, India. She is a PMI certified Project Management Professional and a Scrum Master who has a vast experience and exposure in Agile related software methodologies.  She believes in continuous learning and shows great enthusiasm to learn new technologies. She loves reading, writing, solving puzzles, collecting archaeological artifacts. Anything out of the ordinary interests her and kindles her curiosity. She enjoys interacting with people on space and management related topics.  Email: [email protected]  

Editor’s note:  This book review was the result of cooperation between the publisher, PM World and the Dallas Chapter of the Project Management Institute (PMI Dallas Chapter – www.pmidallas.org). Authors and publishers provide books to PM World; books are delivered to the PMI Dallas Chapter, where they are offered free to PMI members to review; book reviews are published in the PM World Journal and PM World Library.  PMI members can keep the books as well as receive PDUs for PMP recertification when their book reviews are published.  PMI Dallas Chapter members are generally mid-career professionals, the audience for most project management books.  If you are an author or publisher of a project management-related book, and would like the book reviewed through this program, please contact [email protected].