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How the Texas Department of Public Safety Maximized the Value of Project Management by Creating an Enterprise Project Management Office

CASE STUDY

Amanda Arriaga, Esq. and Jessica Iselt

Texas Department of Public Safety

Austin, Texas, USA
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ABSTRACT

This paper will describe how the Texas Department of Public Safety (TXDPS) maximized project management efforts by establishing an Enterprise Project Management Office (EPMO). In 2011, the TXDPS Executive Director realized that he did not have visibility into the agency’s priority projects and had no way to determine if the projects were being accomplished on schedule or within budget. Under his leadership, the Agency soon implemented an EPMO to invest in the right projects and drive successful execution and delivery of those projects.

This paper will provide insight into the opportunities and pain points that drove the TXDPS executive leadership team to create the EPMO, as well as the steps that were taken to drive the creation of the EPMO and the Enterprise Project Roadmap. It will focus on lessons learned along the way, with an emphasis on core framework components that were established to effectively identify and manage stakeholders, project scope and performance measures. 

CHALLENGE

In late 2011, the Executive Director (Director) of the Texas Department of Public Safety was challenged with lack of visibility into the Agency’s priority initiatives and wondered why those initiatives were not being completed as expected.   Some projects were facing budget and scheduling overruns, but there was no transparency into the underlying causes of these slips. Other projects were producing results but never seemed to reach the close out phase.

Additionally, other important projects seemed to be in an eternal holding pattern in the concept phase, but were never able to get started. Finally, a number of in-flight projects were being cancelled, killed, or put on-hold as priorities changed. With this lack of transparency, the Director also determined there was a lack of clear ownership and accountability for the state of the various projects at TXDPS.

The Director identified this challenge surrounding projects as a threat to the business operation of the Agency. He used his experience to formulate a strategy to assess and address this threat. That strategy was to establish an Enterprise Project Portfolio Management Office (EPMO) for TXDPS. 

More…

To read entire article (click here)

Editor’s note: This paper was originally presented at the 8th Annual UT Dallas Project Management Symposium in Richardson, Texas, USA in August 2014. It is republished here with permission of the author and symposium organizers. For more about the annual UT Dallas PM Symposium, click here.

About the Authors 

pmwj27-oct2014-Arriaga-Iselt-AUTHOR1Amanda Arriagaflag-usa

Austin, Texas, USA

Amanda Arriaga is the Chief Administrative Officer at the Department of Public Safety, State of Texas, overseeing the functions of Human Resources, Facilities, Procurement & Contracts and Enterprise Projects.  She is also the co-chair of the Texas Association of State Systems for Computing and Communication (TASSCC) Special Interest Group in Project Management, and President of the Austin Young Lawyer’s Association.  Amanda earned her BBA in Management from Texas A&M University and a J.D. from the University of Texas School of Law.  She has served as Governor Rick Perry’s Special Assistant for Homeland Security and Border Affairs, and DPS Chief of Government and Media Relations.  Amanda can be contacted at [email protected].

To view other works by Amanda Arriaga, visit her author showcase in the PM World Library at http://pmworldlibrary.net/authors/amanda-arriaga/

pmwj27-oct2014-Arriaga-Iselt-AUTHOR2Jessica Iselt flag-usa

Austin, Texas, USA

Jessica Iselt is the Deputy Assistant Director for Policy and Planning at the Department of Public Safety, State of Texas, directly overseeing the delivery of enterprise projects and agency procurements.  She is co-chair of the Texas Association of State Systems for Computing and Communication (TASSCC) Special Interest Group in Project Management. She has leveraged her education in Communications through Arizona State University along with her experience as a software developer and information technology manager to manage multiple large-scale information technology and business projects and programs throughout her tenure at DPS. Jessica can be contacted at [email protected].

To view other works by Jessica Iselt, visit her author showcase in the PM World Library at http://pmworldlibrary.net/authors/jessica-iselt-2/