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Stress and Performance in Health Care Project Teams

PM WORLD Book Review

pmwj26-sep2014-Strecker-IMAGE1 BOOKBook Title: Stress and Performance in Health Care Project Teams
Author: Francois Chiocchio, Paule Lebel, Pierre-Yves Therriault, Andree Boucher, Carolyn Hass, Francois-Xavier Rabbat and Jean-Francois Bouchard
Publisher: Project Management Institute
Format: soft cover; 151 pages
Publication Date:  2012     ISBN: 978-1-935589-64-8
Reviewer:      Stephen Strecker
Review Date:            August 2014
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Introduction to the Book

This book is primarily an easily readable but very insightful, unique, academic study (funded by PMI and SSHRC), that was conducted in 2011 and 2012, with project teams staffed from major universities and health care facilities in and around Montreal, Quebec, Canada. This study focuses on the problem of workload, stress, demands and control in the context of inter-professional health care project teams.

The premise paradoxes, study findings and resulting recommendations from this action research project are effectively presented to help improve the health care sector’s project success rate, by showing how other hospital organizations can effectively acquire the required project management principles and inter-disciplinary professional collaboration knowledge, to implement simple, proven practices, to improve project performance and success rates.

Overview of Book’s Structure

The book is organized into 7 chapters and 9 appendices that guide the reader through the study. It starts with identifying five paradoxes of inter-professional health care project teams. It then addresses how inter-professional team collaboration in health care projects is a direct response to complexity in everything from specific patient health problems to efficacy-seeking health network challenges. Next, the study process, projects and participants are clearly delineated. The specific projects employed in this health care study are not particularly clinical but instead focus on “changes and improvements in the service industry” and “knowledge transfer and continuous education (best practices)”. Then, training efficacy considerations are explained (which is one of the take-away highlights of this book). This is followed by the longitudinal (survey based) quantitative analysis findings of workload, demands, control and perceived stress study factors impact. Then, there is a qualitative (interview based) retrospective examination of the recognition, autonomy and power study factors impact. Finally, a series of resulting, descriptive yet concise, transferrable study findings and recommendations are listed and explained. 

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About the Reviewer

pmwj26-sep2014-Strecker-IMAGE2 REVIEWERStephen Strecker, MBA, PMPflag-usa

Texas, USA

Stephen Strecker is a Senior Consultant for Healthcare Provider Solutions at Xerox Consulting Company, Inc. in North Texas. He has over 25 years of experience in the IT and management industry, demonstrating comprehensive expertise with end-to-end PMO, program and project leadership in healthcare infrastructure and application development for major hospital organizations. Stephen can be contacted at [email protected].

Editor’s note: This book review was the result of cooperation between the publisher, PM World and the Dallas Chapter of the Project Management Institute (PMI Dallas Chapter – www.pmidallas.org). Authors and publishers provide books to PM World; books are delivered to the PMI Dallas Chapter, where they are offered free to PMI members to review; book reviews are published in the PM World Journal and PM World Library. PMI members can keep the books as well as receive PDUs for PMP recertification when their book reviews are published. PMI Dallas Chapter members are generally mid-career professionals, the audience for most project management books. If you are an author or publisher of a project management-related book, and would like the book reviewed through this program, please contact [email protected].